FAQs


  1. Are all Hopeful collaborators homeless?
  2. Where do Hopeful meet their collaborators?
  3. How much do collaborators get from what I pay?
  4. How come only 5%-10% goes to collaborators and charities?
  5. Do you only work with people in London?
  6. What charities do Hopeful support?
  7. Where is the clothing made?
  8. How is Hopeful an ethical brand?
  9. Is your clothing for men or women?
  10. Can I collaborate with you?
  11. Do you ship worldwide?
  12. Where can I find out about refunds and returns?

Still have questions? Send us an email at info@hopefultraders.com

  1. Are all Hopeful collaborators homeless?
    All our collaborators have at some level experienced homelessness or mental illness, with some having experienced both. This can be in the past or present. What unites our collaborators is that they have a story and talents to share that can raise awareness and conversation around these issues.

  2. Where do Hopeful meet their collaborators?
    There are many ways in which we come across our collaborators. Often it is through various charities or other social enterprises. Cafe Art should get a special mention as many of our artists are part of their community and they introduced us to David Tovey, our first collaborator.

    Each collaborator page explains their story and how we met them, just click their name in the drop down menu above or go to our Collaborators page. They also give people who are experiencing similar issues a voice and confidence in themselves, which as you can see from our collaborators stories, can have immeasurable positive impact.

    Find out more about our collaborators by checking out their pages.

  3. How much of what I pay goes to collaborators and charities?
    The division of revenue between Hopeful, the collaborators and charities can vary but mostly the collaborator receives 10% of revenue and the charities receive 5%.

    Some collaborators choose to forego any fees in favour of supporting Hopeful and their chosen charity. You can find out more details on the collaborator’s individual pages and every product has details of the percentages paid to collaborators and charities.

  4. How come only 5%-10% goes to collaborators and charities?
    What sets us apart is that we assign a percentage of revenue rather than profit. This is so that customers buying from us directly, know exactly how much of their money is going to collaborators and charities.

    Many “not for profit” projects promise 100% of profits to charity, which sounds great but doesn’t actually tell you what is being donated. Profit is always what is left once all other costs are taken into account and this can include, operating costs, salaries, marketing and more.

    With our model, charities and collaborators are always paid, even if (hypothetically) we were to make a loss.

    The high cost of producing clothing responsibly and our commitment to making ethical clothing accessible for as many people as possible means that our margins are fairly thin. The percentage we pay to collaborators and charities is as much as we can afford and often more.

  5. Do you only work with people in London?
    Nope! We are keen to work with people across the globe if the opportunity is there. Currently most of our collaborators are based in London simply because we are but we also have collaborators in Wales and Barcelona.

  6. What charities do Hopeful support?
    All the charities we support are chosen by our collaborators. They are all charities that have supported them or support people going through difficulties that are similar to their experiences.

    All the charities we donate to, support vulnerable people. This largely includes homeless people, people affected by mental illness and poor mental health. Currently we support the following charities:
    The Pilion Trust
    Single Homeless Project
    Campaign Against Living Miserably
    Llamau
    Arrels Fundacio
    C4WS
    Cafe Art (not a charity but a very worthy social enterprise)

  7. Where is the clothing made?
    The garments are made in south Asia, mostly Bangladesh by a member of the Fairwear Foundation. The foundation works with brands, factories and workers to ensure that the people who make your clothes are paid and treated fairly in safe working conditions.

    The printing and final customisations are done by our printing partners in London.

  8. How is Hopeful an ethical/sustainable brand?
    Not only are our garments made by a Fairwear certified supplier (see 8.) but they all use organic and recycled materials.

    Check out our blog on the benefits to people and the planet of using organic cotton

    We also carefully select our suppliers and materials to ensure you get a high quality product that lasts. This results in less waste.

    Our printing methods result in hard wearing graphics and we are now only using water based inks, which are more environmentally friendly than the more regularly used plastisol inks. At the time of writing we do however still hold some stock of plastisol printed products but we won’t be producing anymore.

  9. Is your clothing for men or women?
    Hopeful is for everyone! Unless otherwise stated, our clothing is what you would expect from a conventional unisex fit. The ‘Relaxed Fit’ is a slightly more looser fit than the ‘Medium Fit’ pieces. We usually recommend to go up in size in the ‘Medium Fit’ if you are unsure. 

    Check out our size guide here

  10. Can I collaborate with you?
    We love working on all sorts of collaborations whether it would be with individuals, charities, brands or corporations. Whether you have a specific idea or just want to see if there is potential to work together drop us an email at info@hopefultraders.com (we do actually read and reply to these).

  11. Do you ship worldwide?
    Yep! Shipping is calculated based on weight at checkout.

  12. Where can I find out about your refunds and returns?
    Check out our returns page here